Job Description

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft\xe2\x80\x99s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.


As a Cloud Solution Architect, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your AI and Microsoft 365 fundamental knowledge you will lead technical conversations with customers to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects.

Responsibilities

• Customer Centricity
  • Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Teams, Teams Phone, Teams Voice, Azure AD) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
  • Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
• Business Impact
  • Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft\'s M365 value proposition and get value from their investment in the Microsoft technology.
  • Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
• Technical Leadership
  • Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
  • Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize Intellectual Property (IP) re-sure and learn from others to help accelerate your customers transformation journey.

Qualifications

Required/Minimum Qualifications

• Bachelor\'s degree in computer science, Information Technology, Engineering, Business, or related field AND 2+ years\' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.

Additional or Preferred Qualifications

• 
  
  • 2+ years experience working in a customer-facing role
    • 2+ years experience working on technical projects.
  • Deep knowledge of solution architecture, design, implementation, and/or support of Cloud and/or hybrid messaging/collaboration/unified environments.
  • Business Analysis: Identify business needs and determine solutions to business problems, process improvement, organizational change, or strategic planning and policy development.
• Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.
• Technical Solution Development: Developing technical solutions and ability to design, customize, or reapply technical solutions based on customer/partner needs or demands.
• Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Presentation skills with a high degree of comfort with both large and small audiences.

• Technical
  • Foundational-level knowledge of cloud services, such as standard practices, considerations, and benefits.
  • Fluency in SaaS solutions; particularly all Microsoft 365 offerings and familiarity with the Microsoft 365 cloud service options.
  • Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions can span across these solution areas to provide a holistic and end-to-end solution.
  • Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in the below.
  • Microsoft Teams, Teams Phone & Rooms, Teams VoiceAdditional expertise in two or more of the following M365 solutions is preferred
    • Exchange Online
    • SharePoint Online
    • M365 Copilot
    • Viva Platform
    • Power Platform Solutions
    • Windows & Cloud Endpoint
    • Identity and Access Management
    • Information Protection
    • Governance & Risk Management
    • Compliance Management

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.