Implement and configure resources as per approved cloud patterns
Provide service monitoring of cloud Platform
Provide administration support for IaaS and PaaS services, including backup and recovery, and first level problem determination
Document environment build specifications, including diagrams, and scripts to automate processes
Manage patching processes, including golden images
Assist technical teams in identifying appropriate approved cloud patterns to meet technical requirements
Collaborate with Core IT teams; provide guidance utilizing networking, security, monitoring, and services
Create professional technical documentation
Collaborate with global resources outside of normal business hours (when needed)
Participate in \xe2\x80\x9cnon-business hours\xe2\x80\x9d on-call schedule
Accountable for system availability and stability of Production Environments Support SDLC and ITSM tools for the firm ensuring stability and best practices Keep up with industry trends regarding APM, Observability and Telemetry products Drive innovation and automation of supported products. Build and foster relationships with external LOBs for adoption of products Establish Customer experience feedback loop Establish a Continuous Improvement mindset amongst the team
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