Job Description

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Overview

Job Title: Cloud Engineer, SRE

Location: Bangalore

is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there\xe2\x80\x99s no better time to advance your career at Aptean.

About the role:

JOB DUTIES AND RESPONSIBILITIES

Responsible for providing a high standard service on a technical and functional level in resolving problems related to the Product Line SaaS Environment.

Administering production SaaS systems/services and managing, maintaining cloud-based environments and relevant applications & software.

To assist in developing the platform and environment to increase its functionality and stability. Working with customers and internal teams to ensure the highest system availability and availability.

Reports to the team lead or Manager for the assigned product area and will have frequent contact with the peers and other members of the Support team, R&D, and Account Management departments.

Work Experience:

• Monitoring of staging/production cloud services and applications
• Assist in the Product Line SaaS project work, which involves researching, investigating, documenting, presenting any findings and outcomes.
• Clearly and concisely documenting all platform changes and supporting information for approval as dictated by the change process.
• To assist with BAU / day to day tasks and assist in testing when required.
• To follow standards of work and policies that are in place and evidencing of such work where required as dictated by company accreditation (e.g. SOC2), where applicable.
• To provide support to the wider Customer Solutions team in a timely manner by receiving, clarifying and investigating incidents raised to the Product Line SaaS team.
• Offer complete and timely technical explanations throughout the incident resolution process and ensure that the requester of the incident fully understands the issue, its resolution and if relevant, the means for prevention.
• Ensure that all internal and external interactions are handled professionally and with the highest level, follow-through and consistently keep commitments.
• Acquire and maintain current knowledge of relevant products and service offerings.
• Develop sound understanding across all areas within the Product Line SaaS team and wider Support team.
• Attend training sessions offered and assist with peer training as needed
• Create knowledgebase / wiki articles and documents to be shared with customers and peers.
• SaaS platform support, such as monthly patching windows, platform upgrades, emergency issues impacting the platform which may requiring immediate investigation and action, one-off planned changes to address platform stability & optimisation
• Due to the nature of the SaaS environment, some out-of-hours work will be expected to support and maintain the environment so limit customer disruption

Assist in developing automated processes through Scripting to build reliable systems

Requirements

• Shift Timings \xe2\x80\x93 24x7 (Rotational Shifts)

Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor\xe2\x80\x99s in Computer Science)

Required Preferred Degree/Certification

\xe2\x98\x90 \xe2\x98\x92 Bachelor\xe2\x80\x99s degree

\xe2\x98\x90 \xe2\x98\x90 Master\xe2\x80\x99s degree

\xe2\x98\x90 \xe2\x98\x90 Ph.D.

\xe2\x98\x90 \xe2\x98\x90 J.D. (law)

\xe2\x98\x90 \xe2\x98\x92 Certification: Microsoft, Linux, CEH, AWS, Azure

\xe2\x98\x90 \xe2\x98\x90 Registration:

\xe2\x98\x90 \xe2\x98\x90 Licensure:

\xe2\x98\x90 \xe2\x98\x90 Other:

Work Experience (Indicate the approximate years of relevant work experience necessary for this position)

• Typically requires a minimum of 2-4 years of related experience.
• Previous experience in providing technical support.
• Previous experience in a Server Administration role or Software Application Support role.
• Any experience with SRE\\DevOps and related tooling is advantageous.

Knowledge \xe2\x80\x93 Required

• Experience supporting and maintaining Window Server and databases
• Experience querying in Transact-SQL or similar SQL language
• Extensive working knowledge of Microsoft Azure, Amazon Web Services (AWS) or other cloud platforms
• Understanding of relational databases and web applications
• Understanding of IIS and website administration

Knowledge - Preferred

• Experience in working with any of the following:

• Terraform
• Ansible
• Azure DevOps
• PowerShell
• Git
• Containers and Orchestration
• Experience in an Agile working methodology.

Skills and Abilities

• Good personal computer and business solutions software skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Must have excellent verbal and written communication skills
• Strong analytical problem solving and decision-making skills
• Display strong work ethic and do whatever it takes to get the job done

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

\xe2\x80\x9cAt Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.\xe2\x80\x9d \xe2\x80\x93 TVN Reddy

Aptean