Job Description

Key Responsibilities:

Monitor 1:1 check-ins and counselling sessions, addressing psychological health using short-term resilience strategies such as CBT, ACT, SFT, MBT, and psychoeducation Monitor group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships Partners with site-based teams and other regional leads to ensure employees have access to mental health and wellbeing activities, with a focus on enhancing employee resiliency and minimizing psychological risks in the Content Moderation space Supports in assessing cases for trauma related to exposure to graphic content, follow escalation protocols, and triage employees to appropriate support pathways Reports to the clinical leadership team on a regular basis to discuss observations, insights risks, and areas for improvement Develops and ensures commitment to safe working practices across the Psychological Health team Responsible for adherence to professional and ethical guidelines set by discipline specific governing and licensing bodies across the psychological health team.
Data, insight, and analysis


Provides clinical guidance and coaching to counselors, drawing on insights captured from data within the campaign Has oversight of health data dashboards and report creation Manages confidential case records and reports safety, and in line with privacy protocols Ensures and tracks completion of the delivery of psychometric assessments to employees within the campaign * Reviews assessment data for trends that require intervention, and prepares regular business and data insight reports