Job Description

Key Responsibilities

1.

Front Desk s Client Interaction

Greet all clients and visitors with a warm, professional, and courteous attitude.

Manage walk-in inquiries, guide them about treatments, and direct them to consultants/doctors.

Handle in-person, telephonic, and WhatsApp inquiries promptly and efficiently.

2.

Appointment s Schedule Management

Maintain and manage doctors' and therapists' schedules.

Book, confirm, and reschedule appointments to optimize clinic operations.

Send reminders to clients regarding their appointments.

3.

Sales s Billing Support

Brief clients about available treatments, offers, and membership packages.

Support the sales team in upselling treatments and skincare products.

Handle billing, receipts, and POS transactions accurately.

4.

Client Experience s Relationship Management

Maintain a

premium client experience

from entry to exit.

Handle client feedback, complaints, and escalations professionally.

Ensure client data and treatment history are accurately updated in the CRM system.

5.

Coordination s Administrative Tasks

Liaise between doctors, therapists, and the sales team for smooth clinic operations.

Maintain stock registers for products and consumables at the reception area.

Ensure the reception area and waiting lounge are always clean, organized, and presentable.

Key Skills s Competencies

Pleasant personality with excellent communication and interpersonal skills.

Fluent in

English, Hindi, and Marathi

(preferred).

Strong organizational and multitasking abilities.

Customer-first mindset with a polished and confident demeanor.

Comfortable using

clinic management software / CRM tools

.

Prior experience in

aesthetic clinics, wellness centers, spas, salons, or premium hospitality

is a plus.

Qualifications

Bachelor's degree or Diploma in Hospitality / Healthcare Administration /

Related field preferred.

Minimum

1 year of relevant experience

as a receptionist or front desk executive.

Compensation s Benefits

Salary:

Competitive, based on experience.

Incentives s Performance Bonuses.

Employee discounts on treatments and skincare products.

Opportunities for training and career advancement.

Work Schedule

Days:

6 days a week

Timing:

10:00am to 8:00pm (Tuesday to Sunday)

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person