Job Description

:
As a Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership
of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value
and satisfaction across strategic accounts.
Responsibilities:
? Lead technical discovery and solution design during late-stage sales engagements for strategic clients
? Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
? Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
? Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
? Provide expert-level platform training and consultation to client stakeholders
? Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
? Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
? Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
? Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
? Communicate complex technical concepts clearly to both technical and non-technical stakeholders
? Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
? Take ownership of high-risk client situations, ensuring proactive intervention and resolution Qualifications:
Minimum Qualifications
? 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
? Fluent in both written and spoken English
? Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
? Advanced expertise in REST and SOAP API integrations and troubleshooting
? Strong working knowledge of Excel and HTML
? Demonstrated ability to manage multiple complex client projects simultaneously
? Excellent problem-solving, time management, and prioritization skills
? Strong communication and presentation skills for technical and non-technical audiences
? Proven ability to document processes and create technical enablement materials
? Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
Preferred Qualifications:
? Bachelor's degree in computer science, Information Technology, or a related field.
? 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
? Additional language proficiency is a plus
? Experience working with enterprise clients and/or within the e-commerce industry
? Familiarity with remote-based training tools
? Project Management experience or certification (e.g., PMP, Agile)
? Demonstrated success in developing online technical training content
? A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives

Skills Required