Job Description

Role Description
This is a full-time, on-site role located in Mumbai for a Client Servicing Manager / Sr.
Manager. The Client Servicing Manager / Sr. Manager will be responsible for managing
client relationships, ensuring customer satisfaction, and maintaining communication with
clients. The Client Servicing Executive/Manager will also be responsible for providing
customer service and support, resolving client issues, and maintaining client retention.
YOU WILL BE RESPONSIBLE FOR (NOT LIMITED TO...)
? Participate actively in new client pitching and event service requirements.
? Knowledge and experience in conducting a wide range of events such as product
launches, conferences, conclaves, R&R, annual days, family days, and exhibitions, among
others.
? Handle client meetings, take briefings, and present the agency and recommendations on
such projects.
? Explaining the briefing and client requirements to the Design Team, Operations Team as
well as supporting in business by making event ideation and flow presentation.
? Pre-event, on-event, and post-event coordination with internal departments such as the
Business Development team, Creative team, and Operations team, MICE team (if required)
for optimum alternatives and costing.
? Ensure exceptional and timely delivery for clients, as well as event/activity management
from start to finish with the production team.
? Being on-site during events to ensure the smooth flow of the event and creating
deliverables and reports after the event.
? Most essential, clients must be retained for future projects.
? Should have excellent communication and interpersonal abilities and be process-oriented
and organized.
REQUIREMENTS
? Experience of 7 years and above in Client Servicing - Meetings, Events, Exhibitions
? Good knowledge and experience in planning & managing Meetings, Events or Weddings
? Critical thinker and problem-solving skills
? Team player and good learner
? Good presentation skills
? Good time-management skills
? Great interpersonal and communication skills

Skills Required