Job Description

A Client Service Executive's primary responsibility is to build and maintain strong relationships with clients, ensuring their satisfaction and loyalty. They act as the main point of contact, addressing inquiries, resolving issues, and delivering exceptional service. This role often involves understanding client needs, communicating effectively, and collaborating with internal teams to meet those needs. Here's a more detailed look at the responsibilities and expectations:Key Responsibilities:

Client Relationship Management:

Building and nurturing strong relationships with clients, understanding their business goals, and acting as a trusted advisor.

Communication:

Communicating effectively with clients, both internally and externally, to address inquiries, provide updates, and resolve issues.

Issue Resolution:

Proactively addressing and resolving client issues and concerns, ensuring their satisfaction.

Client Satisfaction:

Taking ownership of client satisfaction, ensuring they feel valued and their needs are met.

Data Analysis and Reporting:

Analyzing data to identify trends, provide insights, and recommend improvements in service delivery.

Collaboration:

Working effectively with internal teams to ensure client needs are met and expectations are exceeded.

Project Management:

In some cases, managing projects from onboarding to completion, ensuring all client needs are met and deadlines are met.

Presentations and Reports:

Preparing client presentations, reports, and conducting in-person meetings.

Vendor Coordination:

Coordinating with vendors for payments and ensuring smooth operations.
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person

Speak with the employer

+91 9665002750