Job Description

The Instant Group are hiring!

Our purpose at Instant is to help our clients to move their business forward faster! We are a workspace innovation company that rethinks workspace on behalf of our clients, providing insight on the real estate market and creating and delivering bespoke workspace solutions. We put our customers\xe2\x80\x99 business at the heart of the solution and specialise in injecting agility and flexibility to reduce cost and drive enterprise performance.

Instant has offices all over the world and clients in more than 150 countries. We are a market leader in flexible workspace, and our listings\xe2\x80\x99 platform Instant Offices hosts more than 15,000 flexible workspace centres across the world and is the only site of its kind to represent the global market.

We are a dynamic workplace with a culture of connectivity, where colleagues solve challenges and grasp opportunities together, whilst supporting one another. Our common purpose glues the organisation together to ensure that everyone is pulling in the same direction with a truly client centric focus. Our differentiated client approach and our exceptional people is something we are very proud of. We are committed to offering a great place to build a career which has resulted in us winning the \xe2\x80\x98Best Places to work in Property\xe2\x80\x99 award and we continuously feature in the \xe2\x80\x98Sunday Times HSBC international Track 200\xe2\x80\x99.

Who are we hiring for?

Reporting to the Regional Client Services Director, this role is responsible for client relationship management, operational and financial performance across client accounts in-country. Within the role you will have full responsibility for all Instant services (as well as hard FM and soft services) delivered to your local clients.

You will require a full understanding of your clients\xe2\x80\x99 requirements to ensure that solutions are delivered to time, budget & to client satisfaction. You will also be expected to recognise opportunities for selling additional services to clients.

You will integrate seamlessly with the client contacts while still adhering to Instant\xe2\x80\x99s values and keeping an eye on the commercial aspects of the contract.

What will you be responsible for?

Operational Management:

• Manage in-country teams to deliver on operational SLA\xe2\x80\x99s and KPI\xe2\x80\x99s as per contracts with clients
• Drive performance through continuous improvement methodologies to meet/ exceed these at all times
• Identify all operational, H&S, local statutory compliance and financial risk areas, implement necessary controls and ensure audit readiness. Escalate and attempt to mitigate any high risks in both the clients\xe2\x80\x99 and Instant Group\xe2\x80\x99s organisations

Client Relationship Management:

• Seek to position Instant Group as a strategic partner of the customer, through proposing business solutions that add value and competitive advantage to the customer\xe2\x80\x99s business and enhance its performance and reputation
• Create a strategic client plan, anticipating customer needs for a minimum of three years and engaging the wider Instant Group business to create compelling solutions and options
• Identify and develop effective relationships with key clients, decision makers and influencers. Map and engage new contacts to further penetrate the organisation

Financial Management:

• Manage the budgeting and forecasting processes and be accountable for overall financial performance of in-country FM accounts
• Ensure site leads understand financial targets and support their achievement
• Be aware of and exercise sound business judgment in such areas as global market conditions, competitive and commercial activities, general economic conditions and related matters

People Management and Development:

• Work closely with all levels, including senior and executive management, managers and staff at client sites and within global/ regional corporate offices
• Manage the selection, induction, development, retention, motivation and performance management of direct reports
• Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in-placed

What are we looking for?

• Background of delivering hard and soft Facilities Management solutions for large scale projects over 20,000 sq m in size with MNC\xe2\x80\x99s, delivery within the financial sector is considered advantageous but not essential
• Experience of administering the FARM IN and FARM OUT process associated with PEZA compliant projects
• Experience of mission critical engineering installations with high levels of uptime
• Superior client relationship management skills
• Proven account development experience
• Experience of managing service providers, SLAs/KPIs
• Good understanding of outsourcing and outsourcing processes; particularly FM and related services

What skills do you require?

• Alignment with our Blueprint behaviours; step forward and make it better, help our customers win, solve it together and help each other grow
• Self-motivated and driven
• A positive, \'can-do\' mentality
• Inquisitive and not afraid to challenge what has come before
• Individual who can \xe2\x80\x98think\xe2\x80\x99 and \xe2\x80\x98do\xe2\x80\x99 \xe2\x80\x93 and isn\xe2\x80\x99t precious about getting their hands dirty
• Team player who is able to work on own initiative

What\'s in it for you?

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Private healthcare and life cover
• Hybrid working with flexible working options
• Bespoke training programmes
• Lots of learning and self development opportunities on our bespoke \xe2\x80\x98Instant Learning\xe2\x80\x99 portal
• Reward Gateway (discounts!)
• Wellbeing Centre (move, munch, money and mind)
• Global Employee Assistance Programme
• Brilliant colleague recognition scheme that leads to quarterly and annual \xe2\x80\x98let\xe2\x80\x99s celebrate\xe2\x80\x99 awards with great prizes
• Generous referral scheme
• Laptop / tech provided
• Early finish on a Friday!

At The Instant Group, people are our number one priority alongside our clients. We are committed to encouraging diversity, equality and inclusion and providing equal opportunities in all aspects of employment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As such, when hiring or promoting from within, we look for people with different experience from a wide variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.

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The Instant Group