Job Description

AVP - Client Services Director

- As the Client Services Director you'll lead the development of a portfolio of clients, driving client revenues, delivering strong creative and marketing product to clients businesses and motivating and inspiring a brilliant internal team.

- You'll help drive broader agency growth through new business, as well as via client growth.

- The person in this role needs to have a mind for organic business growth, relationships within the India market, someone who can see and foster new opportunities while managing current deliverables.

- An ideal candidate has experience leading a team, supporting collaboration, building process and managing client relationships and expectations.

- This is the perfect role for a leader that is inherently, naturally, gloriously social and digital.

Key Responsibilities :

- Commercial growth

- Be the lead strategic adviser to your clients, supporting them with all their requirements

- Leading the client servicing team and colleagues in the planning team to develop proactive and responsive strategic proposals which drive demonstrable value for your clients

- Identifying and developing relationships with key budget holding clients across their business at senior levels, seeking opportunities and consistently developing plans for business growth

- Developing and nurturing relationships with senior people in the brand marketing teams

- Being wholly accountable for client revenue targets across your accounts - in terms of forecasts, the buck stops with you - you need to take responsibility for them, anticipating and reacting rapidly to changes in your clients' businesses

- Leading in client negotiations, sitting at the top table with senior level procurement and marketing contacts to agree agency fees and retainers

Account management and project delivery :

- Working with your account team and the wider client team as you would your own mini agency - it is your role to make sure everything is running smoothly

- Leading and motivating your account team to deliver first-class account management, ensuring projects delivered are of a high standard, on budget and meet company margin

- Ensuring compliance to company reporting and legal procedures as well as the management of the client account to the terms of any contractual agreements

- Guaranteeing your team are adhering to account billing processes, maintaining a sense of urgency in timely and accurate invoicing in line with, or ahead of, your forecasts

Delivering great product :

- Proactively develop, implement and share new ways to improve the quality of work within the agency

- Head up and take responsibility for the agency's strategic and creative response to briefs, helping to evaluate in terms of quality and budget and benchmarking against objectives/KPIs set

- You will work with your team to develop brilliant and inspiring briefs which help to deliver the very best strategic and creative work - making sure clients recognize the value in them

- Oversee the formal evaluation of completed campaigns and sharing of results - it is important that you make sure learnings are shared across the agency as well as within your team

- To ensure that you and your team continually push creative boundaries, striving for excellence in all brief responses

- Take leadership in reviewing creative work in an objective and constructive manner, working closely with the senior creative teams to deliver the best product possible

- Talent enhancement and supervision

- Stay close to your team - take time to understand them, boost their confidence and support them in their day-to-day role

Other ad hoc business related :

- To get involved in new business across the agency, working in allocated teams to deliver best in class new business plans and responses

- Work together with New business to assist in composing RFIs and Pitch documents

- To attend and actively contribute to company, finance and departmental meetings. Supporting Heads of Department in creating inspiring and motivating content for use with account teams

Business Requirements :

Essential :

- Extensive experience gained in an agency or client-side marketing environment specifically bringing deep understanding of Digital and Social Media

- Multidisciplinary and multi-sector experience working across a number of accounts at the same time

- Proven ability to grow client business

- An excellent brain for business with demonstrable experience in developing first class strategic campaigns for clients

- A highly experienced and articulate writer of conceptual and strategic briefs who is able to inspire creative teams in their work and achieve outstanding results every time

Desired :

- A strong understanding of CRM technology and systems and an ability to demonstrate what the systems will add to the client's business

- Highly numerate with a strong understanding of financial management and profitability

- Significant experience in negotiating with clients - great sales skills are a must

- Strong interpersonal and oral communication skills demonstrated in senior level and influential relationships with clients - you should have experience in stakeholder management and evidence of dealing with difficult situations

- Confident and engaging presenter with experience in leading high level presentations

- A natural leader of people - you have extensive experience in managing and developing people