Client Service Analyst

Year    Mumbai, Maharashtra, India

Job Description


Job Responsibilities -

  • Work as bridge between Client & front-office teams on one side and Operations & other internal teams on the other hand, thereby enhancing overall client experience.
  • Handhold marquee clients/sensitive deals during PVT (penny-value testing) and post go-live monitoring.
  • Support client pre go-live testing through end to end transaction monitoring to ensure smooth transaction flow across systems.
  • Post deal go-live, review key performance indicators to fix routine issues and ensure straight through processing.
  • Analyze weekly/monthly metrices to ensure client is trending green on key parameters.
  • Regular Management updates on day-to-day work.
Required Skills & Qualification:

  • At-least 8 years on experience in Banking industry, preferably Treasury line of business for Corporate clients.
  • Sound knowledge of international payments (Swift, Fedwire, CHAPS, IBAN, etc.), EMEA domestic payments (SEPA, BACS, ACH, etc.), Liquidity (sweep, inter-company loan, notional pool).
  • Familiar with sanction screening, fraud review, billing, regulatory reporting, nostro funding, FX and ecommerce & third-party payment provided (TP3) client payment flows.
  • Flexible to provide support during odd hours and work in night shift, whenever required.
  • Sound knowledge of MS Office (word, excel, PowerPoint). Understanding of AI tools (e.g. Xceptor, Alteryx, Python, etc.) would be an advantage.
  • Good command over English language, as this role involves communicating with Client, Front Office teams, Operations and other internal stakeholders.

Qualification - academically, minimum bachelor\'s degree in Commerce or related field from a reputed university.

Shift timing - EMEA/UK hours. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

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Job Detail

  • Job Id
    JD3088682
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year