Job Description

Responsibilities: Make and receive calls to/from donors and supporters Provide accurate information and resolve queries Maintain call logs and donor interaction records Support ongoing NGO campaigns and initiatives Meet daily/weekly performance and engagement targets

Required Skills:

Excellent verbal communication (Hindi & English) Telecalling or customer service experience (preferred) Basic computer knowledge (MS Office, CRM entry) Positive attitude and persuasive skills Ability to handle targets and multitask

Perks & Benefits:

Fixed salary + attendance bonus + performance incentives Supportive team and training provided Opportunity to work with a reputed NGO
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Provident Fund
Education:

Higher Secondary(12th Pass) (Required)
Experience:

Telecalling & Outbound Calling: 1 year (Preferred) CRM & Call handling & documentation: 1 year (Preferred) Basic computer proficiency (MS Excel, CRM entry): 1 year (Preferred) Customer service and support: 1 year (Preferred) NGO campaign support : 1 year (Preferred) Donor engagement and retention & : 1 year (Preferred) Familiarity with CRM tools or call logs: 1 year (Preferred) Persuasive communication and soft skills: 1 year (Preferred) Positive attitude and team collaboration: 1 year (Preferred) Time management and multitasking: 1 year (Preferred)
Language:

English, Hindi (Required)
Work Location: In person