Job Description

Awaaz.De is a fintech startup expanding access to finance for India’s underbanked. Top financial institutions including Axis, Ujjivan, and LTFS use our SaaS platform for local vernacular (10+ languages) mobile communication to engage and acquire last-mile customers. Awaaz.De’s 360° Customer Connect sends personalized nudges and confirmations throughout the customer lifecycle, driving market-proven results for collection/recovery and up-sell and empowering customers to report discrepancies and make informed financial decisions.

Company Highlights

Traction:1CR (10M) monthly active microfinance borrowers reached Impact:30% increase in on-time recovery; significant reduction in fraud/irregularities Value: 90% cheaper than telecalling, overcomes language and literacy constraints of SMS Scale: 1CR (10M)+ automated voice messages/day; data lake for analytics and ML We are funded by the Aavishkaar-Intellecap angel network and IIM-A CIIE.CO and well-capitalized to achieve our ambitious business and impact goals.

Our Mission

Empower last-mile people through scaling customer-centric financial services

Key Responsibilities

You will be joining the Client Success (CS) team as a fundamental contributor, gaining exposure to a wide variety of processes and data that makes the engine of this organization hum. As an analyst on the team, you will carry out critical, defined functions required for CS to successfully serve clients and end-customers. You’ll be working in Asana and Google Sheets/Excel on a daily basis, and talking frequently with stakeholders in Client Success, Engineering and Business Development to help troubleshoot systems issues and support client-related work. Areas of responsibility include:

• Extract, manipulate and utilize several datasets related to the work of the CS team
• Review system reporting results for soundness of judgment and overall accuracy
• Provide recurring reporting to internal management using various business trackers
• Work closely with the CS and Engineering teams to troubleshoot and resolve system issues
• Maintain and manage client account details in Awaaz.De’s UI
• Edit audio files (includes sequencing, cutting and patching) using softwares such as Audacity
• Support the CS team with miscellaneous client-related campaign work and operational tasks as needed
• Support process flow analysis and process redesign when applicable
• May require direct communication with clients to respond to inquiries

Desired Profile

• Minimum 2 years of experience in MIS, business operations or related fields
• Exceptional attention to detail
• Highly dependable and self-accountable with an exceptional work ethic
• Analytical and data-driven
• Strong organizational skills
• Able to manage and work on multiple projects, work within tight deadlines, and prioritize work as necessary
• Ability to carefully focus on a single project and also be flexible to change job focus quickly as required
• Adept at analyzing data using spreadsheets in both Microsoft Office and Google Workspace (e.g. familiarity with tools such as pivot tables)
• Experience with other relevant data analysis tools such as Python and SQL is a plus
• Professional English verbal and written communication skills
• Experience working in a startup environment requiring hustle and self-direction is a plus

Awaaz.De welcomes diversity and is proud to be an equal opportunity employer. Individuals are encouraged to apply regardless of gender, caste, sexuality, age, or background.

Hours

This is a full-time position requiring 40 hours/week Mon-Sat including standard lunch and other breaks. Weekly offs will be declared/compensated based on the work schedule for the week.

Compensation

Starting compensation for this position is ₹3.6-5.4 LPA or commensurate with experience and expected value to the company.

Perks

• A strong belief in work/life balance.
• Learn from a well-organized, disciplined, highly talented engineering team that is passionate about what they are building
• Plenty of complex technical problems for positive social impact
• Competitive tier1 compensation

Team members also enjoy a family-like atmosphere, health and wellness benefits, ample leave, and financial support for personal and professional skills development. Our team tells us what’s most special about working at Awaaz.De is knowing that your daily work is serving and empowering millions of people who genuinely need and benefit from what we do.

Team

• Neil (CEO): Stanford Computer Science Ph.D., Berkeley Computer Science, and Business. Awaaz.De based on a dissertation, 15+ years of software development, cloud telephony, HCI
• Sonali (CGO): Serial entrepreneur (Mela Artisans), and executive (Tala, Mission Markets), Acumen Fellow, 10+ years social entrepreneurship, impact investing, sustainable development
• Gaurav (VP - BD): Former Head of Asia Pacific Business, Greenlight Planet, 15+ years in sales, social business consultancy
• Advisors and investors from Google, Callfire, Berkeley, Cornell, Stanford, and startups in Silicon Valley and India

How to Apply

Please submit your application here