Job Description

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Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



The KYC Officer will be part of the global Client Onboarding team supporting all aspects of client Onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. The KYC Officer will partner with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements between the onset and renewal of client relationships. The KYC Officer - KYC Maintenance will also be ensuring accurate static data maintenance of KYC related information in our downstream systems. The KYC Officer will be responsible for validating client documentation, interacting with front office teams, establishing any impact and ensuring Client KYC Profile is updated to reflect the appropriate client risk rating. The KYC officer are expected to stay current with all regulatory changes and requirements around client KYC, Cross Border, Suitability and Documentation.

Key Responsibilities

• Responsible for coordinating the effective completion of each assigned case from initiation to completion; following up with teams responsible for completing sub-activities across the process
• Act as primary interface for Bankers; responsible for managing expectations and enhancing the client experience
• Communicates in a clear transparent way and articulates on-boarding requirements and time commitments to the banker
• Set and manage the priority of all requests through ongoing engagement with business , whilst proactively managing the pipeline throughout all stages of the process
• Drives effective issue resolution within boundaries of policy, ensuring cases are completed in line with defined service level agreements
• Undertake KYC updates in a timely basis and ensure they are performed to meet the required quality and detail standards as required by Policy & Procedures
• Analyze AML risks associated with the client from a technical perspective , identify and escalate potential risks and operational issues as appropriate
• Identify red flag / dot situations and escalate in line with policy and procedures
• Ensure necessary KYC docs are attached to the client's CDD in line with policy and procedures
• Ensure KYC data is updated within SLA into systems
• Ensure MI is updated on real time basis so as to reflect the accurate status
• Ensuring appropriate and confidential handling / sharing of sensitive client data
• Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery
• Escalate issues in a timely manner in line with the escalation protocols
• Escalate recurrent issues surrounding the process to management
• Work independently and complete assigned tasks within the established timeframes
• Participate in UAT and make suggestions on system improvements
• Provide SME / technical support (including training) ; identify knowledge gaps and work with Lead to conduct training sessions to drive high quality output
• Drive Process improvements and implement process changes as necessary
• Identify root causes, understand connections and implications and evaluate alternatives
• Partner with business and technology stakeholders to review current data feeds, application enhancements, and additional projects

Experience / Exposure

• Overall experience of 6 to 10 years
• Relevant experience in Client Onboarding
• Strong understanding of KYC, AML, Regulatory requirements
• Preferably knowledge of Private Banking industry
• Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making , and conflict resolution skills
• Excellent communication skills in English (written / verbal)
• Open minded, able to share information, knowledge and expertise with peers and team members

Key Competencies

• A dedicated team player
• Strong sense of ownership and responsibility
• Comfortable with change, ambiguity, debate, conflict and informed risk taking
• Meticulous in data maintenance
• Multi-tasker who can manage multiple streams of work concurrently
• Willingness to make decisions, while ensuring buy in from stakeholders
• A "can do" attitude with a passion for driving best practices
• Logical, structured approach to planning and problem solving
• Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4.1 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.