Job Description

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As a KYC Client Data Manager III, you are required to have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. You will proactively and strategically improve processes to ensure team members are high performing and meeting the firm wide quality standard.

Job Responsibilities

• Manage the overall AML/KYC function including management duties (performance management, career planning, development, training), operational controls, and adherence to policies and procedures
• Supports the day to day management of the KYC process to onboard and renew KYC records to regulatory standards with high quality while meeting tight deadlines, s
• Partner with respective Middle office/Sales organizations to provide an excellent client experience through onboarding or periodic renewal
• Manage AML/KYC-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion
• Make decisions that are effective and well-grounded based on guidelines, policies, and insights, support consistent hiring and performance management practices; serve as an escalation point for the AML/KYC team on related issues
• Promote process improvement ideas and share best practices across the segment/group, manage special projects, including remediation and others, as directed by regulators, internal audit, etc, selection, performance management, and overall development of employees within their assigned team
• Conducts analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practice

Required qualifications, capabilities and skills

• Bachelor\'s Degree and/or Graduate Degree, MBA or other post graduate degree with minimum 15-20 years\' experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in KYC
• Strong ability to build relationships with and influence colleagues, business leaders and functional partners, strong KYC industry experience with understanding of standards implemented in industry and well networked with industry peers
• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions, proven track record of effective leadership relative to change management and process re-engineering
• Proactive approach to seek out best practices, anticipates clients\' future needs and collaborates on ideas with others, collaborate effectively with Operations Leaders, Technology and Business colleagues to drive issue resolution and maintain smooth operations
• Highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills
• Ability to transform Operations businesses across multiple business areas, outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment, develop and lead a team that is responsive to dynamic organizational and operational changes

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase