Job Description

job detailsKey Accountabilities
Leads Operational Excellence and the Guest Experience:

• Role models expected behavior and coach teams on hospitality standards
• Ensures all the restaurant meets safety, sanitation and cleanliness standards as per expectations
• Sets the standards to ensure team handles all Guest concerns in a timely and sustainable manner ...

• Empowers the team to satisfy Guest needs and resolve concerns 5. Removes barriers to delivering

Hospitality behaviours during shift.
Drives Sales Growth:

• Takes accountability for understanding all in store marketing promotions of the circle and provides

inputs for national marketing on circle digital/print and other medium of marketing elements

• Executes new product rollouts
• Responsible for system growth as well new store sales

Responsible and drive Bottom Line:

• Have a complete eye on each cost line and monitor each line restaurant wise, to maintain the annual

business plan lines

• Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis, guide

them to maintain the lines

• Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive

Builds Team Talent:

• Treats all team members fairly and with respect.
• Supports the training of new team members
• Recognizes team members for team contributions
• Holds team members accountable for their behaviour and performance
• Provides coaching to team members to improve performance
• Provides communication to team about goals and performance

Expands the footprint:

• Identify the new locations for the business expansion in line with the business strategy
• Responsible for new restaurant operating days and prepare the propose the capex calculation
• Understand and observe the completion closely and update stakeholders and plan to tackle the competition

Flexibility and Adaptability:

• Acts quickly to solve problems in area of responsibility
• Provides feedback and suggestions to improve performance
• Is flexible with work schedule as business needs
• Understands and complies with all procedures and policies
• Provide action plans to address issues and opportunities and effective execution of the same
• Seeks to understand goals and results and how they personally contribute to them

Plans and Communicates:

• Discusses issues with other support functions of the circle and prepares the action plan
• Discusses the business plan and brings out the alignment show more

Randstad