Job Description

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Product Coverage:

Cash equity, convertible bonds, stock borrow and loan, depositary receipts and etc

Roles & Responsibilities:

The following are key functions within the Client Services team:

• Perform reconciliations between front office, middle office and back office systems to ensure data capture accuracy and completeness.
• Ensure all transactions are correctly captured in booking systems, risk management and down stream systems
• Action and perform root cause analyses on new issues or control gaps
• Escalate issues for any urgent matters or assistance
• Produce time sensitive daily reports with actionable data to Front Office, Middle Office or Back Office for break resolutions
• Provide detailed business control metrics to management on a daily basis
• Ensure the Sales and Trading are in compliance with rules and regulations in various local jurisdictions.
• Continuously participate in projects involving; new product rollout, new system implementation, process improvements, etc
• Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness

Skill sets Required:

This individual will have extensive contact with clients, global teams, senior management, traders, marketers, and other business partners on a daily basis. Key skills required are listed below:

• A strong control mindset and adherence to a high degree of business ethics
• Mathematics, finance, accounting, engineering or project management background preferred
• In-depth experience with equity products and global markets, including rules and regulations familiarity
• Excellent communication skills; fluency in English required. Individual should have been in a role that required daily and extensive communication directly with FRONT OFFICE Sales & Marketing groups
• Ability to pick up complex systems architecture easily
• Experience in driving global initiatives and affecting change in a large organization
• Ability to drive results through a "hands-on" approach
• Ability to work in a high pressure environment with time critical deliveries
• Ability to respond to a changing environment.
• Be innovative and suggest system improvement capabilities.
• Ability to multi task, ensuring the trades are booked correctly, breaks are resolved and MIS being sent to managers on deadlines.
• Positive "Can Do" attitude
• Contributes to an environment of collaboration and mutual responsibility

Min Required Qualifications / Experience:

• Graduate with 5-8 years of experience in an investment banking environment preferably in a Client Services role
• University graduate is a requirement; MBA or higher education preferred
• Degree holder in Finance / Economics or other related disciplines (preferable)

Shift Timings

• APAC [6:30 am IST to 4pm IST] - supporting mainly HK region and need to work this time zone due to need for coverage of SOD tasks [before market open]

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.