Job Description

:

Key Responsibilities would include:-

• Provide overall supervision to the staff during his/ her shift operating window.
• Ensure that all work items are completed as per the agreed SLA.
• Monitor the exceptions and ensure that they are resolved in a timely manner.
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the Associate's on providing the required trainings
• Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis.
• Prepare the weekly / monthly MIS reports
• Track the changes to the procedures and ensure that the team is fully aware of the changes

Qualifications

• Graduate with Minimum 4 to 5 years - Financial Operations Processing experience, with a strong team management experience in similar environment.
• Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Working Knowledge of SWIFTS & international payment conventions & practices is a must.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Good people management skills.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Strong PC, project management, and analytical skills.
• Knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• To manage the day to day Operations for the Payments Processing Function. Reporting to the Process Manager and currently managing a team of six team members.
• The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met.
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the PM on providing the required trainings.
• Prepare the weekly / monthly MIS reports.

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.