Job Description

About J.P. Morgan

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world\'s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .

J.P. Morgan Securities Services Operations

J.P. Morgan is global leader with $22 trillion in assets under custody, provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. J.P. Morgan\'s Securities Services business is comprised of Custody, Accounting, Transfer Agency, Middle Office outsourcing, Foreign Exchange, and other activities related to servicing assets for traditional and alternative funds; it leverages its scale and capabilities in more than 100 markets to help clients optimize efficiency, mitigate risk and enhance revenue through a broad range of investor services as well as securities clearance, collateral management and alternative investment services.

Leverage your unique background, experiences and skills to help innovate and add value

Diversity and Inclusion are the cornerstones of JPMorgan Chase\'s corporate culture. We recognize that we gain strength from a diverse workforce and embrace our differences. We are committed to a culture of openness and meritocracy, and believe in giving every individual an opportunity to succeed while bringing their whole selves to work. Every unique skill, perspective and experience is valued irrespective of background, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. Different perspectives built on diverse experiences bring strength and creativity to our work and lead to the best solutions for our clients.

If you\'re passionate, curious and ready to make an impact, we\'re looking for you to help us grow and position our businesses for the future.

What to expect:

The Fund Accounting Operations Service Delivery (OSD) Team in India consists of cross-product, functionally aligned teams to support Global Fund Services clients on Fund Accounting, Trades, Asset Servicing, Reconciliation, Financial Reporting enquiry streams and the Team is expected to have a proactive approach towards service delivery. The OSD Associate is a single point of contact for all Client inquiries relating to Fund Accounting operations, Client reporting and other deliverables. This role involves leading and participating in client meetings and calls as well as monitor client KPIs to ensure best in class service delivery.

About you:

We\'re looking for highly driven individuals with an interest in working in financial services and at JPMorgan Chase. Your roles & responsibilities will include:

• Manage group email boxes and SharePoint queues to ensure queries are resolved / responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring that internal / external client satisfaction is maintained.
• Review of day to day activities (Client reporting, instructions etc) in accordance of SOPs and within agreed client deadlines & SLA\'s.
• Reconciliation break management- Co-ordinate with operations and clients to ensure breaks are resolved in timely manner. Maintain aged breaks related KPIs as per client SLAs
• Participate in client calls and meetings.
• Execute forward thinking to maintain response quality and completeness to prevent case reopening.
• Provide timely MIS and KPIs to internal and external stakeholders as and when required.
• Liaise with partner sites for external deliveries and communicate status effectively and in a timely manner. Interaction with stakeholders to respond to any accounting related queries that may arise.
• Recognise and act on opportunities to improve processes including developing and making recommendations for change and encourage the team to come with ideas for efficiency.
• To ensure all the risk and control checks are in place and team adhere and follow all required checklists and SOPS. Liaise with OCM (internal control) team on any issues that arise that need to be reviewed.

About your skills & experience:

• Have excellent written and verbal communication skills
• Have experience in client facing query & call management collaborating with clients, client service and sales teams.
• Should have strong knowledge and understanding of Fund Accounting operations and Utilities across various functions primarily NAV Validation along with Income, Corporate action processing, Expenses, Cap Stock, Trades, Derivatives, Reconciliations, Custody, Statement based processing etc.
• Have experience in Pensions Fund Accounting, Benefits Plan Accounting/Accounting for Retirement Benefits.
• Have an understanding of key elements of both defined benefit and defined contribution plans, and how to account for them.
• Have an understanding of the fundamental issues associated with retirement benefit/pensions plan accounting.
• Result oriented and highly enthusiastic to learn new processes.
• Being open to challenge status quo and able to effectively handle internal and external escalations.
• Be able to demonstrate strong management skills and ability to build key internal relationships across locations.
• Strong attention to detail in review of documents and analytical review capabilities in relation to Fund Accounting numbers & reporting.
• Should have the ability to work under pressure and to tight deadlines and juggle multiple client deliverables at peak delivery times.
• Be able to implement change, seek efficiencies and manage initiatives along with daily workload.

About your qualifications:

The candidate should have 12 to 14 years or more experience in a fund accounting and/or a good understanding of financial products and should have worked extensively in such areas. Should preferably be a CA/MBA (Finance). Candidate should be willing to work US/ Night shift. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.