Job Description

Department
Laboratory
Job posted on
Jul 16, 2025
Employment type
Executive

Role Title:

Chief Quality Officer, Value Added Business (VAB)

Grade:

M4/M5

Qualification:

B.Sc/M.Sc./B.E/B.Tech with 10+ years of relevant experience

Role Details:

Ensuring the Cost of Poor quality to Zero, zero customer complaint, and Customer Satisfaction Index >90%. Ensuring Timely resolving the customer complaints and CAPA implementation. Coordinating with operations and marketing team for right quality dispatches to customers. Ensuring the accuracy in testing at laboratory and adherence to the routine quality checks in line with IS standards. Implementation and maintaining of the quality scorecard. Conduct regular internal audits to reassure conformance to the required quality standards. Benchmarking of the best safety and quality practices across the group companies & other similar industries and implementation. Developing and implementing quality strategies to ensure product excellence and customer satisfaction. Ensuring regulatory compliance and industry standards across all quality-related functions. Work on digital & automation projects to have real time & technology dependent quality testing with SAP integration. Ensure implementation of IMS, 5S, quality circles at the workplace to reduce waste generation. * End to end coordination to obtain NABL accreditation for all the labs at VAB.