Job Description

Key Responsibilities

Respond to customer questions and complaints via

live chat support

Provide accurate tracking and delivery information Assist customers with order updates, delivery issues, and escalations Maintain clear and correct records of all interactions Ensure timely resolution and

meet performance KPIs

Follow company SOP and quality guidelines

Eligibility Criteria

Education:

Undergraduate / Graduate

(Any Stream) Experience:

Minimum 6 months of Customer Service Experience

(mandatory) Excellent written communication in English -

Writex B2 score 60

required Comfortable with

rotational shifts and rotational weekly offs

MUST be willing to work from office Immediate joiners preferred

Required Skills

Strong

written English

and grammar proficiency Customer-first attitude and ability to handle queries professionally Problem-solving and logical reasoning skills Typing accuracy and speed Ability to work in

24/7 support environment

Job Types: Full-time, Contractual / Temporary
Contract length: 3 months

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Required)
Experience:

Strong written English communication skills: 1 year (Required) Writex B2 score of 60: 1 year (Required) Typing speed and accuracy: 1 year (Preferred) customer service (Chat/Voice/Email): 1 year (Required) basic computer operations & CRM systems: 1 year (Preferred) chat support or logistics/e-commerce: 1 year (Preferred) Grammar proficiency and chat etiquette: 1 year (Required) multitask and manage pressure: 1 year (Preferred) international customer service standards: 1 year (Preferred) Clear documentation and record-keeping skills: 1 year (Preferred) Logical reasoning and problem-solving ability: 1 year (Preferred)
Language:

English (Required)
Location:

Noida, Uttar Pradesh (Preferred)
Work Location: In person