Job Description

What You'll Do

Respond to customer queries via

live chat, email, and occasional voice calls

-- ensuring fast, clear, and friendly support. Engage with

e-commerce business owners from over 50+ countries

, understand their workflows, and help them onboard and adopt our product smoothly. Identify and log

technical bugs, product issues, or feature requests

-- and route them accurately to internal teams. Watch user session videos to pinpoint

roadblocks in activation

, and provide actionable

UI/UX suggestions

to improve the experience. Maintain organized records of customer interactions, track recurring pain points, and support ongoing product enhancements.

You're a Great Fit If You...

Genuinely enjoy helping people

succeed and feel fulfilled when customers are happy. Strive to deliver a

"Michelin star" level of service

, with precision and care. Communicate with empathy, clarity, and structure -- whether via chat or on a call. Are naturally curious about how people run businesses across cultures and backgrounds. Can work independently and thrive in a fast-moving, early-stage SaaS environment.
Job Type: Full-time

Pay: ?450,000.00 - ?700,000.00 per year

Schedule:

Day shift
Ability to commute/relocate:

Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required) Live chat: 1 year (Required)
Work Location: In person