Job Description

Site Name: Bengaluru Luxor North Tower
Posted Date: Apr 1 2022
Why Consumer Healthcare? In GSK Consumer Healthcare, we are on an incredible journey as we prepare to create a new, standalone, world leading company with a 100% single-minded focus on everyday health. We are doing this at a time when the work we do has never mattered more. With the COVID pandemic, people are increasingly looking for ways to manage their own health and wellbeing and to take care of their families. This is where we come in. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we are uniquely placed to deliver better everyday health to millions of people around the world and grow a strong, successful business. This is an opportunity to be part of something special. This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following. Provide expert support for CH -Tech Global Operations Command Centre Incident Resolution team Key Responsibilities: Change Managers are tasked with helping to manage the Technology Change Management Process. Duties include approving changes, performing quality checks on change records and risk assessments, creating and maintaining reporting of the process and being able to conceive and work with Business Analysts to implement process improvements to the System of Record tool or to the change process or sub processes. Manage sub processes within the team which could include highly visible reporting to senior management and change coordinators. Management and support of technology change management sub processes with emphasis on metric and numeric analysis and reporting of overall Technology Change Management activity. - Provides technical process support within the technology organization. Create process standards and controls Will evaluate and/or review queries to extract data for process reporting Updates/writes documentation and procedures and provides related training - Works closely with internal service groups in creating change records or other types of support records - Analyses performance trends and recommends process improvements Assesses changes for risk to production systems and assures quality, security and compliance requirements are met – 5+ years' experience and a working knowledge of Technology Change Management - Familiarity working with ITIL, Six Sigma or other process methodologies. - Familiarity with other ITSM disciplines - Working with Operational Risk teams. – Mathematical Principals Excellent and Advanced Excel and Reporting Tool capabilities - Service Now Experience which includes the ability to query and distribute reporting from these tools – Database Queries for the intent of reporting Self-Management - Strong Abilities of Time Management Working knowledge of Microsoft Products/Tools (Word, Excel, Outlook, PowerPoint, Acces5, Visio) – Strong communication skills, analytical ability and the ability to work effectively with business partners, IT Leadership and Staff. We are looking for professionals with these skills to achieve our goals. If you have them, we would like to speak to you.

• Bachelors/ University degree in computer science or IT specific training
• 10-15 years of experience
• 5+ years' experience and a working knowledge of Technology Change Management - Familiarity working with ITIL, Six Sigma or other process methodologies. - Familiarity with other ITSM disciplines - Working with Operational Risk teams. –
• Mathematical Principals Excellent and Advanced Excel and Reporting Tool capabilities - Service Now Experience which includes the ability to query and distribute reporting from these tools –
• Database Queries for the intent of reporting Self-Management - Strong Abilities of Time Management Working knowledge of Microsoft Products/Tools (Word, Excel, Outlook, PowerPoint, Acces5, Visio) –
• Strong communication skills, analytical ability and the ability to work effectively with business partners, IT Leadership and Staff.

Why GSK? Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance and trust, the successful candidate will demonstrate the following capabilities. #GSKIndia_TechConsumer

• LI-GSK

Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.
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