Outline change management approach and expectations at the leadership level.
Provide OCM implementation guidance across all workstreams of the program/project.
Gather quantitative and qualitative data required for mobilizing stakeholders, including but not limited to, needs analysis, readiness and impact assessments.
Independently manage and deliver change requirements such as Case for change and high-level roadmap for impacted group, definition and operationalization of key approaches, work with a wide assortment of tools to inform action planning such as change impact, business readiness, people and culture, Mapping of end-to-end impacted persona engagement journey, Creation and mobilization of a change agent network within the business, Various formats of early adopter and end-user training programs, Highly effective, and progressive communications
Own change plan and track plan vs. actual, RAID, and reporting.
Manage change governance meetings; participate in project cadence structure
Primary Skills
Strong business acumen with advanced knowledge of change strategy & implementation techniques; domain experience in the KPO/BPO sector
Prior experience in consulting, Exposure to any type of HR background.
Graduate/Post-Graduate degree in Business is preferred
Secondary Skills
Advanced know-how of project management techniques and tools, proficiency in PM tools such as SmartSheet and MS Project.
Excellent communication skills
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