Job Description

• 3-5 Years of experience in Change Coordinator Change Manager ITSM
• Proven experience in change management within an IT service management framework
• Familiarity with change management tools and systems e g ServiceNow Jira etc
• Strong understanding of ITIL Information Technology Infrastructure Library principles particularly in the context of Change Management
• Excellent communication and collaboration skills Analytical mindset with a focus on risk assessment and mitigation
• Relevant certifications in ITIL or change management are a plus
• Work closely with stakeholders to assess and prioritize proposed changes based on business objectives and IT service requirements
• Develop comprehensive change plans including schedules resource allocation and risk assessments
• Facilitate the Change Advisory Board CAB meetings to review and approve proposed changes
• Ensure that all relevant stakeholders including technical experts and business representatives are involved in the change approval process
• Conduct risk assessments for proposed changes to identify potential impacts on IT services and business operations
• Collaborate with stakeholders to develop and implement mitigation strategies
• Communicate approved changes to relevant teams and stakeholders providing detailed documentation and instructions
• Maintain accurate records of all changes including approvals implementation details and post implementation reviews

Primary Skills

• Change Management
• Change Manager
• ITIL

Secondary Skills

• Oversee the execution of approved changes ensuring that they are carried out in accordance with established processes and procedures
• Monitor the implementation progress and address any issues or deviations
• Conduct post implementation reviews to assess the success and impact of changes
• Identify opportunities for improvement and share lessons learned with relevant teams
• Coordinate with Incident Management Problem Management and Release Management teams to ensure alignment and consistency across IT service processes
• Provide input to problem management for recurring issues identified through changes

Ref: 1749604

Posted on: Jan 22, 2024

Experience level: Experienced

Contract Type: Permanent

Location:

Bangalore, KA, IN

Department: Infrastructure & Service Integration

Capgemini