Job Description

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of


The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

What you will learn and contribute to

MAIN PURPOSE OF THE ROLE AND KEY RESPONSIBILITIES: Key tasks Pre-Sales Support

• Understand NETWORK PLANNING & OPTIMIZATION portfolio, market needs and priorities and thus, support Regional Solutions team to create bid preparations and bid related activities (scope, risk and cost management) for all customers.
• Provide beyond offer support to Regional Consultants by understanding customer needs, translating them into requirements, manage requirements and thus, transform them into solution.
• Lead RFx discussions and other attributes of the tendering process. Maintain and help colleagues in ensuring in time and quality solutions for NETWORK PLANNING & OPTIMIZATION Service Business Line.
• Individual Contributor and ability to guide colleagues to provide bid deliverables (e.g. SoC, risk log, project, assumptions, SOR, acceptance, etc.)
• Participates in internal and external customer presentations, discussions on solution proposition and proposal and, once the bid is won, facilitate handover to delivery teams.
• Contributes to risk management development by sharing risk management experience, best practices and thus coaching bid team in risk management.
• Reflects actions, opinions and feedback from customers and documenting lessons learned in all sales phases according to bid guidelines.
• Support the creation and maintenance of cost benchmarking database
• Contributes in promoting NETWORK PLANNING & OPTIMIZATION services to the wider Nokia community

Processes and Tools

• Implementation and usage of internal & global tools and processes in markets.
• Cost management for NETWORK PLANNING & OPTIMIZATION services in all sales phases according to bid guidelines.

Quality and Innovation Management

• Support Global teams in updating and developing services portfolio and cost management tools.
• Supports cost management audits and assessments in markets.

Requirements: Competencies:

• Knowledge of Radio Access/ Core/ Transport/IMS-VoLTE and Telco Cloud.
• Experience and knowledge on E2E/End User Experience (Radio & Core) performance and optimization is an added advantage.
• Proven experience in handling complex bids.
• Adequate interpersonal skills and customer management skills
• Experience in Project Management/field experience would be an added advantage
• Customer Business Understanding
• Processes and Tools
• Risk management
• Cost & Profitability
• Solution Selling
• Bid capability
• MS Office

Education background: B. E/ B Tech/ Masters in Electronics/Communication/Electrical/Telcom Experience of 9 -12 years actively involved in Presales/Delivery activities for Telco projects PERSONAL ATTRIBUTES:

• Positive Attitude
• Customer focus
• Serving mindset
• Excellent Communication Skills
• Team player
• Delivering Quality and Results
• Learning and Discovering
• Innovation-oriented
• Applying Understanding, Knowledge & Expertise
• Presentation skills/Sales Presentations

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer


Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.


Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.


Join us and be part of a company where you will feel included and empowered to succeed.