Centre Manager

Year Mumbai, Maharashtra, India

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Managing and monitoring delinquent account collection for the assigned portfolio and a team of Team Manager and Team Leaders.
Coordinating with business and collection functions across locations.
Ensuring call centre activities are supported by robust field management.
Preparing MIS reports to provide feedback to seniors viz Collection work flow.
Defining the parameters for evaluating and review the pickup activities and implementing corrective actions.
Putting Vendor Management in proper shape to ensure smother operations.
Formulating various processes related to customer services in initial phase and their compliance.
Conducting meetings for setting up objectives abd designing or streamlining processes to ensure smooth functioning of operations.
Ensuring collections strategy execution as plan and capacity.
Maintaining attrition level.
Hands on IT and dailer ,Attrition and leave forecast report audit.
Forecasting of workflow on the basis of historic data, trend analysis market growth, deciding monthly and weekly process targets.
Should take care of branch Admin work and Employee engagement activity.

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