Job Description

Key Responsibilities (KRA):

Operational Management

Oversee the smooth day-to-day functioning of all zones -- gaming, F&B, parties, events, and retail. Ensure all games, machines, and attractions are operational and well-maintained. Manage shift schedules, staff deployment, and ensure operational efficiency across departments. Maintain hygiene, safety, and cleanliness standards across all areas of the center. Ensure compliance with all company SOPs and audit requirements.

Financial & Business Management

Achieve monthly and quarterly revenue and profitability targets. Monitor expenses, control wastage, and ensure adherence to budgeted costs. Manage cash handling, billing accuracy, daily sales reconciliation, and deposits. Identify new opportunities for increasing footfall, upselling, and cross-selling gaming packages or F&B offerings.

Team Leadership & Training

Lead, motivate, and manage a team of gaming hosts, F&B staff, technical staff, and housekeeping. Conduct regular team briefings, training sessions, and performance reviews. Ensure all employees follow grooming standards, service etiquette, and attendance norms. Build a positive and motivated team culture focused on guest delight.

Guest Experience Management

Ensure the highest standards of guest service and satisfaction. Handle guest complaints promptly and professionally. Oversee event and party coordination to ensure smooth execution. Maintain strong relationships with regular customers and corporate clients.

Maintenance & Coordination

Coordinate with technical, admin, and facility teams for timely maintenance and repairs. Ensure timely AMC checks and safety audits of gaming equipment.

Reporting & Analysis

Prepare daily/weekly/monthly sales and operational reports. Analyze performance metrics and suggest improvements in operations and customer experience.

Key Performance Indicators (KPI):

Achievement of revenue and profitability targets. Guest satisfaction score (feedback/NPS). Staff performance and retention rate. Reduction in downtime of games/equipment. Compliance with SOPs and audit parameters.

Qualifications & Skills:

Bachelor's degree in Hospitality Management, Business Administration, or related field. 4-8 years of experience in operations management (gaming, hospitality, retail, or entertainment industry preferred). Strong leadership, problem-solving, and communication skills. Ability to handle high footfall environments and customer interactions with ease. Basic understanding of finance, inventory management, and HR processes. Proficient in MS Office and POS systems.
Job Type: Full-time

Pay: ?70,000.00 - ?75,000.00 per month

Benefits:

Provident Fund
Work Location: In person