Job Description

Job Category: KMBL
Degree Level: Bachelor's Degree
:
Authorizer Insurance - Inbound
Department CEC Centre
Location Bangalore/Noida
Reporting Relationship Team Manager CEC
Position Grade Assistant Manager/ Deputy manager
Job Role

• Verification of insurance leads generated by CEC officers
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
• Cross selling of various bank products
• Attaining Targets on sales conversions and cross selling
• Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues

• Graduate
• Atleast 1-2 years' experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage
• Excellent communication skills - Verbal & Written
• Flair for Sales
• Flexible to get scattered 8 Week Offs in a month with 9hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
• Proven track record of C360 conversations and conversions in previous role
• Proven record of discipline and call quality scores