Job Description

Job Role :

? The Team Lead is responsible for handling a team of Email from RL business.


? One on One call listening / Email Audit / Social Media responses audit and feedback.


? Drive team's performance by sharing the feedback on a daily basis.


? Ensure strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements.


? Manage the day to day operations of the team.


? Monitor the activities to ensure all service levels committed are met and exceeded.


? Publish the daily report to TM and UM.

:

Graduate


Minimum 1 to 2 years of experience in customer service role on email support or calls.


Excellent communication skills - Verbal & Written


Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays


Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift


Good listening skills and strong communication abilities.


Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity


Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.