Job Description

Posting Description for Internal Candidates




Enter Custom Internal Posting Description





Short Description for Internal Candidates


Description for Internal Candidates

Job Role

? To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer


? To thoroughly understand product and process to handle complex queries for the customer


? To identify and convert the opportunities for cross selling (banking product) on customer's call


? Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.


? Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.


? Complete the logs specified by the process (End-of-day target)


? Adherence to Information Security norms & quality process norms.


? To be aware of and comply with any updates about the process


? Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

? Graduate


? Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage


? Excellent communication skills - Verbal & Written


? Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays


? Flexible to get scattered 8 Week Offs in a month with 9hours shift


? Good listening skills and strong communication abilities.


? Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity


? Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers


Same Posting Description for Internal and External Candidates