Job Description

Job Category: KMBL
Degree Level: Bachelor's Degree
:
Job Role :
? Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilities
? Adhere to agent-level Service Level Agreement (SLAs) specific by the process
? Ensure adherence to time schedules (Turn Around Time)
? Complete the logs specified by the process (End-of-day target)
? Adherence to Information Security norms & quality process norms.
? To be aware of and comply with any updates about the process
? Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
? Provide inputs to improve work procedures that can enhance overall team performance
Job Requirement :
? Graduate / Post Graduate
? Minimum 1 to 2 years of experience in customer service role on email support or calls.
? Should have experience in handling customer queries, request , complaints and ensuring customer satisfaction.
? Candidate should have an excellent verbal & written English communication.
? Ability to work efficiently in a dynamic environment, handling multiple customer queries / complaints simultaneously.
? Flexible to get scattered 8 Week Offs in a month with 9hours shift.
? Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
? Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Skills Required