Job Description

Job Title: CE Operations Manager
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do
Working Flexibly

We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, \xe2\x80\x98anchor\xe2\x80\x99, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:
This role will be accountable for managing the day to day activities associated with the operationalisation and implementation of a portfolio of key, global, bank-wide development programs, which support the Barclays people strategy. This will include both the logistics and administrative support relating to the deployment of learning interventions across a range of internal stakeholder groups and grades to include participant engagement and communications plan, stakeholder & budget management, supplier engagement, payment and measuring the business impact of development programs.

You will be working as part of a global team and will have aligned resource to support the day-to-day activities ensuring a best in class development offering.
What will you be doing?

• Manage logistics and operations across various sites (face to face delivery) and virtual workshop delivery
• Lead administration of end to end operational requirements for the delivery of learning pathways
• Lead the delivery of end to end operational requirements for the delivery of learning pathways/
• Scheduling and logistics for end to end portfolio demand fulfilment
• Support and deliver activities as outlined within project plans for each learning intervention managed by the
• team
• Continuous liaison with the appropriate teams Operational leads, providing updates and insights for key stakeholder /programme management updates .
• Act as the \xe2\x80\x98key contact\xe2\x80\x99 for logistical activities undertaken in support of a range of ce aligned learning interventions.
• Identify opportunities for alignment and best practice across the learning footprint whilst measuring and reporting on the effectiveness of the intervention
• Ensure that all learning interventions in support of multiple business functions meet internal governance and control standards
• Work with internal stakeholders and external suppliers to create and deploy against plans in a timely and professional manner.
• Accountable for production relevant and accurate MI for programme and TC reporting

What we\xe2\x80\x99re looking for:

• Leadership, Operational planning and delivery management
• Graduation is minimum
• Data Analysis & reporting
• Strong organisational skills
• Ability to think creatively and problem solve with tight deadlines

Skills that will help you in the role:

• Relevant Project management office qualification
• Relevant Learning & Development qualification
• Operational excellence

Where will you be working?
Chennai

Be More at Barclays
At Barclays, each day is about being more \xe2\x80\x93 as a professional, and as a person. \xe2\x80\x98Be More @ Barclays\xe2\x80\x99 represents our core promise to all current and future employees. It\xe2\x80\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Barclays