Job Description

About Travix Travix is one of the leading global online travel agencies managing an extensive portfolio of travel focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over 40 countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is \'the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers\' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.
Job Purpose The Workflow coordinator is responsible for up to date agent guided workflows as well as agent help articles. You have a cadence in which you check if the status of both is correct. You connect to all relevant stakeholders to assess, and to provide feedback. You are the point of contact for the contact centers if they have questions.
Key Responsibilities

• Maintaining and improving the agent guided workflows via a periodical evaluation cadence according to set standards
• Ensure you are up to date on all market/business circumstances by frequently connecting with relevant stakeholders such as implementation managers, product owners & business support
• Make adjustments to the agent guided workflows based on received feedback input from relevant stakeholders.
• Make adjustments to the solution articles, work instructions & flows
• Provide support in creating new agent guided flows
• Administrate that the usage of the agent guides workflow is properly reported

What you bring to the table

• 1 year of working experience in a international company.
• Experience with a CRM system (preferably Freshworks suite) and workflow tools is a definite plus
• You\'re ambitious, you always want to know more about your field and you look forward to continuous learning.
• You have the ability to quickly adapt to rapidly evolving and changing business priorities.
• You have a convincing personality
• Fluent written and spoken English is essential

What you can expect

• Opportunity to work in flexible working.
• Attractive rewards and benefits.
• Supportive team, international and friendly environment.
• Opportunity to develop

Benefits

• Transport: Free transportation with door-to-door pickup and drop facility round the clock.
• Medical Insurance for Self, Spouse, Children & Parents/ Parents-in-law
• Personal Accident and Term Life Policy for employee
• World Class Facility - Cafeteria and break-out zones

Ready to start your own Travix journey? Make your career at Travix! If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you!