Job Description

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Incumbents should be flexible to work in shifts, as required by the business

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans

Role Description:

Role supports the day to day management of the KYC process to onboard and renew KYC records to regulatory standards with high quality within stringent timelines

This includes supporting the Onboarding Manager to manage relationships with a Front Office sub-LOB, prioritize and assign case work for the team, oversee calibration with Quality Control and Utility teams, and serve as the primary point of escalation for team members

Responsibilities include, but are not limited to:

Manage the overall AML/KYC function for the CIB- North America region business, including management duties (performance management, career planning, development, training), operational controls, and adherence to policies and procedures

Partner with respective Middle office/Sales organizations to provide an excellent client experience through onboarding or periodic renewal

Manage AML/KYC-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion

Serve as an escalation point for the AML/KYC team on related issues

Promote process improvement ideas and share best practices across the segment/group

Manage special projects, including remediation and others, as directed by regulators, internal audit, etc.

Support consistent hiring and performance management practices;

Qualifications -

Requirements include, but are not limited to:

Graduate Degree; MBA or other post graduate degree is a plus

Minimum of 15-20 years' experience in treasury or securities operations, compliance, audit, or management experience, preferably in Corporate and Investment Banking

Proven track record of effective leadership relative to change management and process re-engineering

Strong ability to build relationships with and influence colleagues, business leaders and functional partners

Strong KYC industry experience with understanding of standards implemented in industry and well networked with industry peers

Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions; collaborate effectively with Operations Leaders and their respective organizations, and key partners across JP Morgan's Wholesale CIB and Commercial Banking (CB) businesses, Technology and Business colleagues to drive issue resolution and maintain smooth operations

Drives critical thinking and proactively seeks out best practices, anticipates clients' future needs and collaborates on ideas with others. Understands clients' needs and impact on relationship across J.P. Morgan.

Be a highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills

Be commercial and have a strong background and proven ability to transform Operations businesses across multiple business areas

Oversees a team of KYC specialists to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements across client onboarding as well as renewals

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.