Job Description

The Commercial Banking (CB) Procedures Team supports Commercial Banking through the end-to-end management of online procedure libraries. This includes initial library creation, publishing, ongoing maintenance, procedural communications, and managing

The Commercial Banking (CB) Procedures Team supports Commercial Banking through the end-to-end management of online procedure libraries. This includes initial library creation, publishing, ongoing maintenance, procedural communications, and managing the annual review and attestation of procedural and supporting documentation. The Process/Project Specialist(Technical Writer) in Bengaluru will be primarily responsible for completion of tasks that support the development and ongoing maintenance of procedure libraries, including: Completion of all assigned publishing activities, including generating, publishing and version archive support activities. Completion of work associated with change requests (CRs) or attestation reviews that is decisioned as 'Approved No Changes' - date changes in Update History and Banner. Completion of work associated with change requests (CRs) or attestation reviews that is decisioned as 'Archive' - date changes in Update History and Banner. Assisting with the importing and general formatting of new documents in RoboHelp (RH), XML, DITA. Completion of work as assigned by domestic team members as deemed appropriate based on language competency, knowledge and skill. Required Qualifications: Advanced competency with Office applications (Word, Excel, PowerPoint, Visio) Intermediate knowledge of SharePoint. Intermediate knowledge of Adobe RoboHelp, AEM, XML editor, DITA. Advanced organizational and time management skills. MUST be able to prioritize workloads, multitask, and react quickly to consistently changing business expectations. Practical experience with technical/procedural writing and editing Superior communication and writing skills Demonstrated competency with written and spoken American English. Knowledge/experience within Banking and Financial Services operations a plus Preferred Qualifications: Advanced knowledge of writing styles - Chicago Manual of Style, MLA, AP, APA Basic understanding of HTML5, XML, DITA Basic understanding of Excel