Job Description

Prime Function * To plan, coordinate and implement all aspects of Events to ensure successful events. * Co-ordinate all operations of the Events to ensure excellent customer service and to provide outstanding technical expertise. * Ensure th

Prime Function To plan, coordinate and implement all aspects of Events to ensure successful events. Co-ordinate all operations of the Events to ensure excellent customer service and to provide outstanding technical expertise. Ensure that all Events are well managed and meet client's expectations. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Key Responsibilities Event Planning Conduct pre-planning meetings to develop timeline, product lists, attendee lists, theme and all logistical needs. People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotelto ensure maximum cooperation, productivity, morale and guest service. Work with internal/external representatives from different functions for executing Events. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team has been trained for all safety provisions. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events. Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required. To ensure that profit margins are maintained and agreed costs are not exceeded through effective control systems. Responsible for managing the accounts of all the events. Operational Management Coordinate operations with area Coordinators, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Manage on-site services which include logistics like meeting room layouts, transportation, accommodations, catering etc. Provide on site logistical support as and when required to maintain the organization's reputation and ensure customer satisfaction. Liaise with external vendors to ensure effective & prompt services. Maintain analysis and written summaries evaluating Events success Safety regulations and fire regulations are enforced. Plan, coordinate arrangements for assigned Events with the help of subcontractors like decorating companies, electrical staff, audio-visual companies, food and beverage contractor etc to ensure success of the Events. Serve as on-site contact person for the Events and also assist the clients during Events to handle any unexpected changes, requests, or unusual circumstances that may arise.