? Own the end-to-end P&L of the assigned service category.
? Design and execute strategic plans to grow the category in volume, value, and customer satisfaction.
? Identify new trends and opportunities based on market demand and customer feedback.
? Vendor & Partner Management
? Onboard, train, and manage service professionals (vendors/partners) for the category.
? Define SOPs, quality benchmarks, and service workflows.
? Monitor partner performance using KPIs and ensure service standards are maintained.
? Pricing & Promotions
? Design competitive pricing structures for services in the category.
? Collaborate with the marketing team to develop category-specific campaigns, offers, and deals.
? Operations & Service Excellence
? Ensure smooth operational flow and coordination with logistics, support, and tech teams. ? Identify and solve issues in service delivery, cancellations, or partner-related challenges.
? Customer Feedback & Experience
? Monitor category-specific NPS, ratings, and customer reviews.
? Drive initiatives to improve customer satisfaction and retention.
? Cross-functional Coordination
? Collaborate closely with product, marketing, customer support, and field operations teams.
? Provide inputs for product improvement and feature enhancements related to the category.
Who Should Apply?
? 3-8 years of experience in Category Management, Business Operations, Vendor Management, or a related field.
? Prior experience in service-based or marketplace platforms is highly preferred.
? Excellent negotiation, analytical, and problem-solving skills.
? Strong understanding of consumer behavior and market dynamics.
Service Categories Available for Management We are hiring Category Managers for 20+ categories, including but not limited to:
? Makeup & Beautification
? Home Cleaning
? Pest Control
? AC Services
? Electrician
? Plumbing
? Carpenter
? Appliance Repair
? Painting
? Pack & Move
? Salon at Home (Men & Women)
? Massage at Home
? Car Wash & Detailing
? RO & Water Purifier Services
? Geyser Services
? CCTV & Security
? Laundry & Dry Cleaning
? Kitchen Cleaning
? Sofa & Carpet Cleaning
? Home Automation
? Fitness Trainer at Home
? More +
(You may apply for one or more preferred categories or add categories.)
Job Type: Full-time
Pay: ?600,000.00 - ?800,000.00 per year
Benefits:
Health insurance
Provident Fund
Work Location: In person
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