Job Description

Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. It is also India's definitive destination for exclusive Fashion and Electronics brands.

At CLiQ:

• We obsess over customer delight.

• We are out there to find an alternate way of doing e-commerce.

• We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes.

• We believe in Uncomfortable Transparency.

• We will always be respectful, empathetic, and caring about the well-being of our teams.

• we encourage experiments and creativity in Technology.

• We develop and use technology to enhance day-to-day life and have a positive impact on customers.

• We encourage experiments and creativity in Technology.

We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all"

Roles and Responsibilities

Business development: Seller/brand onboarding, selection/assortment improvement

Relationship Management: Maintain terms with internal (across functions) and external (brands, sellers) stakeholders

Category understanding: 360 degree view with expertise in handling backend operations like listings on ecommerce marketplaces, content, cataloguing and operations

Customer NPS: Manage Customer NPS by delivering high quality product and experience

Monitoring, and improving operational metrics - delivery timeline and seller performance.

Planning: Analyse event and non-event sales, forecast basis future demand and past trends

Strong Excel skills,experience in working with backend systems/ tools

Heavy coordination efforts with Finance, Operations, Logistics Stakeholder, technology & Customer care teams

Good Fit

MBA and / or with technical background like BE, MSC etc

1-2years of experience in e-commerce industry handling category management roles

Strong at data-driven decision making

Withstanding pressure, flexible and adaptable

Strong experience of "hands-on" management of tasks and handling competing priorities and stakeholders

Fresher with strong academics, technical background & data crunching skills can also be considered

The opportunities we have are perfect for highly motivated and talented candidates.

We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results.

So QUiQ - PiQ - CliQ before the opportunity is missed.