Job Description

Role: CARE COORDINATORThis role will be for a Middle Eastern Client who will be running care management programs.Mode: Remote opportunityDays of work: Sunday - Thursday (According to Middle East working days)Role Summary: The Primary Care, Care Coordinator is a critical member of the Primary Care team. He/she is office-based and responsible for providing administrative support to the clinical team as they provide cost-effective, high-quality health care for patients.The Care Coordinator will be responsible for ensuring patients and Providers have exceptional in-home visit experiences. He/she will provide office administrative support for the HBACP program and its providers. This position is responsible to the clinical team and reports to the Care Coordination Supervisor.ROLE RESPONSIBILITIES

• Answers incoming phone calls for general inquiries and redirect as appropriate

• Route incoming faxes and assign as appropriate

• Assist with the implementation or finalization of patient orders that do not require an RN to complete.

• Document results and patient information in Electronic Medical Records system

• Coordinate patient appointments with family members, caregivers and healthcare proxies.

• Facilitate medical records management for outside documents that are critical for patient management, i.e. laboratory results, discharge summaries, medical documentation from specialists and primary care provider.

• Support a variety of data entry functions.

• Support scheduling appointments and reminder calls or texts for chronic care management appointments.

• Assist with referrals and referral management.

• Assist with follow-up to assure needed DME is ordered and delivered.

• Provide oversight for all Care Coordination functions including but not limited to orders, referrals, disenrollment, scheduling, error processing, medical records and consent uploading, mail retrieval and sorting, email processing, etc.

• Help train new hires and refresher training as requested by management.

• Ability to take on other Care Coordination team support functions based on management requests.

• Complete other duties that support the primary care team as assigned.

QUALIFICATIONS

• Minimum of a High School diploma.

• Exceptional verbal and written Communication skills.

• Fluency in Arabic language will be an added advantage.

• Understanding of medical terminology.

• Completion of a Medical Terminology course preferred.

• Medical office experience preferred.

• Strong work history.

• Working knowledge of computers and ability to manage data within an electronic system.

ABOUT USMeta16Labs is a Healthcare Technology company. We are the fastest growing healthcare & analytics provider in India. Our motto is a #healthyIndia and we are looking for people who want to contribute to Indian healthcare by making it world-class.Our vision is to be the Patient Health-Centric Platform to Manage Everyone's Health & Wellness.Job Type: Full-timeSalary: Up to ?80,000.00 per monthSchedule:

• Flexible shift

COVID-19 considerations:
It is remote work. Work from Home facility is available.Application Question(s):

• Are you comfortable with Saudi Arabia working days? ( Sunday to Thursday)
• Do you have prior experience working in GCC countries?

Experience:

• care coordinator: 1 year (Preferred)