Job Description

The

F&B Captain

is responsible for supervising and coordinating the activities of the service staff in a restaurant or banquet setting. This role ensures excellent guest service, maintains service standards, handles guest complaints, and supports the smooth operation of the food and beverage department. The F&B Captain also acts as a liaison between the kitchen and service team to ensure quality and timely service.

Key Responsibilities:

Supervise and lead the service team to deliver high-quality, professional guest service. Assign and delegate tasks to waitstaff and ensure duties are completed effectively. Welcome guests, take orders when needed, and ensure customer satisfaction throughout the dining experience. Coordinate between kitchen and service staff to ensure timely and accurate food delivery. Conduct pre-shift briefings to share menu updates, special instructions, or promotions. Train new service staff and support ongoing staff development. Handle guest complaints and resolve issues promptly and professionally. Ensure cleanliness, hygiene, and proper setup of the dining area, stations, and equipment. Monitor stock of service-related items like cutlery, crockery, napkins, and condiments. Ensure compliance with food safety and hygiene standards. Assist in opening/closing procedures, including cash handling and reporting when required.
Job Type: Full-time

Pay: ₹15,000.00 - ₹19,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person