Job Description

Role Purpose :

• 
  Intelligent Operations has a resource pool of 200+ people in several international locations and supports 300 projects. Capacity management ensures our resources are fully occupied, we can re-cover their costs and that we are able to provide resource for all new projects.
• Over or under-capacity will need to be reviewed regularly to ensure teams operate in an efficient and cost effective manner. The role will work closely with Practice, and Portfolio and Managers to ensure optimal allocations of staff to projects.
• Resource Management is focused on hiring (permanents and contractors) by connecting, hiring managers, HR, Finance and Recruitment teams to ensure policy compliance and timely on-boarding.
• To oversee the VOIS AD capacity teams supporting EVO projects, highlighting any under/over utilization and key issues.
• This is a high profile role involving regular contact with the IO leadership team to ensure correct governance of how they manage their resources.

Key Accountabilities and Decision Ownership :

• 
  Acting as the central managing point of contact to understand capacity needs of the Intelligent Operations BAU and Project teams.
• To ensure the Float Time-sheet system is up to date to facilitate accurate capacity forecasting. Widen use of the system and ongoing improvement to support decision making.
• Reconcile HR headcount reports to PMO headcount.
• Monitor over/under capacity forecast and highlight/make recommendations at the capacity and resourcing meeting for relevant actions/decisions.
• Prepare the reports for the capacity and resource management meeting, practice and portfolio meetings highlighting issues, trends and to drive optimal capacity management.
• Selection of topics for discussion at Capacity and Resource and Practice meetings with escalation of issues that require
• intervention from the senior Finance leadership team.
• Prepare quarterly FTE forecasts for Finance team and ensure staff are assigned to the correct cost centre.

Key Performance Indicators :

• 
  Capacity Management: Maintain and improve the capacity management process to wider Intelligent Operations teams using the Float timesheet system
• Tool & templates: Ensure Project and headcount data is clear and up to date to facilitate forecasting for the division.
• Governance and Reporting: Using forecasted data, ensure relevant governance and reports are in place to address any under / over utilization) including workload spread).

Core Competencies, Knowledge and Experience :

• 
  Very good excel experience
• Must have strong customer service skills and excellent attention to details
• Strong time management, technical and organizational skills
• Ability to work independently and effectively in a dynamic and changing environment

Must have Experience or Technical / Professional Qualifications :

• 
  Bachelor’s degree in a related field or equivalent combination of education, training and experience.
• Finance/SM/HR & ERP process knowledge preferred.
• PRINCE2 Practitioner and SAFe desired.
• Excellent communication, presentation, training, and interpersonal skills, both written and spoken
• Must have very strong computer skills and expertise in Microsoft Office suite. especially Excel

Key Skills :

• Resource & Capacity Management
• Project Management/Program Management
• Prince2 & Agile
• Budgeting and Forecasting of Capacity in Projects
• Float TimeSheet System or any other (e.g. Monday.com or Teambook.)
• MS - Suite (Excel)