Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up, manage and derive value from data while protecting data against ransomware attacks. At Cohesity, we're encouraged to think big and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning. We've been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN's Coolest Cloud companies. The Escalation Manager position is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the Cohesity business relationship and/or sales opportunities with key customers. These escalations typically have executive visibility and involve issues that span product, service, support and other business functions within Cohesity. The role requires both cross-functional as well as external coordination with customers and partners, Sustaining and Development Engineers, Product Management, Site Reliability Engineers and Account Teams in unison to resolve complex challenges. The Escalation Manager will lead and manage the programmatic resolution of customer's critical issues by building and leading an interdepartmental, cross functional, and geographically dispersed virtual team. Key Responsibilities:
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