Job Description

Overview: The Transformation Program Office is responsible for the governance of Citi’s Transformation Program and the related, centralized processes and procedures required to effectively manage the oversight and execution of the Transformation Action Plan. The Transformation Governance Program Manager may have responsibilities spanning across Article/MRA/Gap and Milestone closure, or corrective action plan management. The Lead will need to effectively partner with stakeholders across the CAO and business functions to support the ongoing processes, continually improve the guidance and drive towards efficient and sustainable best practices. This role may also be involved in the creation of reporting directly shared with the Regulators. The work performed by the Program Manager impacts the effectiveness of the Transformation Program Office, which impacts the overall execution of the Transformation Program. Key Responsibilities:

• Leads planning, direction, execution, and monitoring of day-to-day activities related to the closure processes
• Oversees and support applicable queues and ensure appropriate actions are completed
• Maintains and/or update applicable logs and/or databases to reflect status changes
• Drives adherence to closure processes, procedures, methods, and standards
• Supports stakeholders as closure process subject-matter-expert
• Monitors reports to ensure appropriate process steps are followed by stakeholders
• Performs quality reviews of stakeholder delivered documentation
• Coordinates with Program Group to ensure that the provided documentation is sufficient to meet process requirements
• Updates procedure and supplemental documents when required
• Manages and maintains recordkeeping documentation to ensure an audit ready environment
• Supports the preparation and maintenance of progress and status reports
• Leads the identification and drive resolution of issues, including those outside established programs of work
• Escalates program risks to TPO and / or CAO Management, when appropriate
• Reconciliation, creation, processing of approved changes of CAPs (corrective action plans) as required
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency

Qualifications:

• Overall Experience of 10-12 years with hands-on execution experience on program management and a good exposure to program governance activities
• Excellent organizational, project/program management skills with proven experience driving large, dynamic programs with a sense of urgency.
• Ability to lead, motivate and influence others; diplomacy skills to negotiate and persuade at all levels
• Ability to work independently with minimal supervision and interact with all levels of management in a professional and positive manner
• Proactivity, multitasking and ability to Coordinate interdisciplinary teams in projects of high impact and change management.
• Excellent interpersonal skills, building strong relationships, service attitude, teamwork.
• Excellent computer skills with a high level of proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint), especially in data entry/extract/reporting
• Ability to work independently, take ownership and drive parts of the program/project
• Sound awareness of Citi business policies, processes, structure, and applications
• Strong analytical and problem-solving skills.
• Strong attention to detail and follow-up
• Experience with Citi organization a plus
• Experience with Citi iCAPs system a plus
• Must have the aptitude and desire to learn new competencies and skills
• Ability to thrive in a high-paced work environment

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree
• CAPM / PMP certification preferred

- Job Family Group: Project and Program Management - Job Family: Program Management - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting