Key Responsibilities
Handle inbound and outbound calls from patients in a professional and empathetic manner
Schedule, confirm, and reschedule patient appointments
Provide accurate information about hospital services, doctors, procedures, and timings
Address patient queries, concerns, and complaints effectively
Coordinate with hospital departments to ensure seamless patient support
Maintain accurate call records and patient information in the system
Follow hospital protocols, service standards, and data confidentiality policies
Support follow-up calls and patient reminders as required
Language Requirements
Fluency in
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