Call Center Executive
Job Description
Role: Call Centre Executive Experience: Prior experience in call centre (6months to 2years) Vacancy: 5 Job Location: Marol, Mumbai Work Model: Onsite Budget: 21k to 25k per month Candidate will be on third party payroll Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication \'scripts\' when handling different topics Identify customers\' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree
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Job Detail
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Job IdJD3170659
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear