Job Description

Job Title:

Cafe Trainer

Department:

Operations / Training

Reports To:

Operations Manager / HR Head

Location:

[Your Cafe Location]

Employment Type:

Full-time

Job Purpose

The Cafe Trainer is responsible for training cafe staff to ensure consistent service quality, food safety, operational excellence, and adherence to company SOPs. The role focuses on improving staff skills, productivity, customer experience, and compliance with brand standards.

Key ResponsibilitiesTraining & Development

Conduct induction and onboarding training for new cafe staff. Train employees on food & beverage preparation as per SOPs. Provide training on customer service, upselling, and guest handling. Conduct refresher training for existing staff to improve performance.

Operations & SOP Compliance

Ensure all staff follow standard operating procedures (SOPs). Train staff on hygiene, food safety, FSSAI norms, and sanitation standards. Monitor adherence to recipes, portion control, and quality standards. Support smooth cafe operations during peak hours if required.

Quality & Performance Monitoring

Evaluate trainee performance and provide feedback. Identify training gaps and recommend improvement plans. Maintain training records, attendance, and assessment reports.

Coordination & Support

Coordinate with Operations, HR, and Store Managers. Assist in launching new menu items and process changes. Support audits, inspections, and internal evaluations.

Required Skills & Competencies

Strong knowledge of cafe operations and F&B service. Excellent communication and presentation skills. Ability to train and motivate staff at all levels. Good understanding of food safety and hygiene standards. Problem-solving and people-management skills.

Qualification & Experience

Diploma / Degree in Hotel Management or related field (preferred). Minimum

2-4 years of experience

in cafe / restaurant operations. Prior experience as a Trainer / Supervisor / Team Leader is an advantage.

Key Performance Indicators (KPIs)

Training effectiveness and staff performance improvement. Reduction in customer complaints. SOP and hygiene compliance levels. Staff retention and skill enhancement.

Working Conditions

Willingness to travel between outlets (if applicable). Flexible working hours including weekends and holidays.
Job Types: Full-time, Permanent

Pay: ?21,000.00 - ?25,000.00 per month

Benefits:

Flexible schedule Life insurance Provident Fund
Experience:

Hospitality: 1 year (Required)
Language:

Tamil, Hindi, English (Required)
Work Location: In person