Job Description

Key Responsibilities1. Operations Management

Manage day-to-day cafe operations including opening and closing procedures Ensure smooth workflow and timely service during peak hours Monitor stock levels and coordinate timely ordering of raw materials Control wastage and maintain cost efficiency Ensure equipment is maintained and functioning properly

2. Customer Experience

Deliver excellent customer service and handle customer complaints professionally Ensure cafe ambiance, cleanliness, and hygiene standards are maintained Build customer loyalty through service quality and engagement

3. Staff Management

Recruit, train, schedule, and supervise cafe staff Monitor staff attendance, grooming, discipline, and productivity Conduct regular briefings and performance evaluations Motivate staff to achieve service and sales targets

4. Sales & Revenue Management

Achieve daily, weekly, and monthly sales targets Promote add-on sales, combos, and promotional offers Analyze sales reports and implement improvement actions Manage cash handling, billing accuracy, and daily sales reconciliation

5. Quality & Compliance

Ensure adherence to food safety and hygiene standards (FSSAI / HACCP) Maintain SOPs for food preparation, storage, and service Ensure compliance with company policies and statutory requirements

6. Inventory & Cost Control

Conduct daily and monthly stock counts Minimize pilferage, wastage, and breakages Maintain inventory records and vendor coordination

7. Reporting & Documentation

Prepare daily sales, stock, and manpower reports Report incidents, maintenance issues, and customer feedback Maintain audit and compliance records

Required Skills & Competencies

Strong leadership and people management skills Excellent communication and customer-handling skills Basic knowledge of POS systems and MS Excel Understanding of food safety and hygiene practices Ability to work in shifts, weekends, and holidays

Educational Qualification

Graduate / Diploma in Hotel Management, Hospitality, or relevant field preferred

Experience

2-5 years of experience in cafe, QSR, restaurant, or hospitality operations Minimum 1-2 years in a supervisory or managerial role
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Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Work Location: In person