Job Description

Job Overview:
We are looking for a proactive and hands-on Cafe Manager who will oversee the daily operations of the cafe and also manage a variety of additional administrative and operational tasks. The ideal candidate should have strong leadership skills, customer service orientation, and the ability to multitask across different functions to ensure smooth business operations.
Key Responsibilities:
1. Cafe Operations Management
Oversee day-to-day cafe activities (service, hygiene, opening & closing procedures).
Ensure high-quality food, beverages, and service standards.
Plan staff schedules and manage shifts.
Ensure compliance with health, safety, and hygiene regulations.
2. Customer Service
Greet and engage with customers to ensure excellent experience.
Handle customer feedback, queries, and complaints professionally.
Maintain a friendly and welcoming cafe environment.
3. Team Leadership & Training
Supervise and motivate team members.
Conduct regular training on service, menu knowledge, and SOPs.
Maintain staff discipline and performance standards.
4. Inventory & Vendor Management
Monitor stock levels of raw materials and supplies.
Place and follow up on orders with vendors.
Control wastage and maintain cost efficiency.
5. Sales & Financial Monitoring
Track daily sales and prepare basic reports.
Assist in setting sales targets and promotional activities.
Handle cash management and payment reconciliation.
6. Miscellaneous / Administrative Responsibilities
Coordinate maintenance and repairs (equipment, interiors, utilities).
Handle basic paperwork, documentation, and reporting.
Manage licenses, renewals, and compliance documentation.
Coordinate with other departments (HR, Accounts, Marketing).
Assist in event planning or special cafe activities.
Support management in any ad-hoc operational tasks.
Skills & Competencies Required:
Strong leadership & people management
Excellent communication and customer service
Multitasking and problem-solving ability
Basic understanding of finance and inventory control
Attention to detail and organizational skills
Ability to work in a fast-paced environment
Proficiency in MS Office or POS systems (preferred)

Skills Required