Job Description

Job description Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Responsible for managing and overseeing the support activities related to the Clarity Application The role involves a combination of technical expertise, leadership skills, and customer service abilities. Coordinating with the Support team, setting priorities, and ensuring timely resolution of the Incidents and requests The Support lead acts as an escalation point for complex or critical issues related to clarity application, work with tech team to identify root causes and provide guidance and solutions to resolve incidents Ensure that all the incidents are recorded, categorized, prioritized and resolved within the agreed service level agreement (SLA) Support process improvement and publishing SLA reports for senior management . Handle multiple competing tasks and meet deadlines. Work efficiently and productively with minimal / no guidance. Coordinate application patching activities, database restore Monitor daily and weekly support tasks. Coordinate with other support team. Requirements To be successful in this role, you should meet the following requirements: Clarity Support Lead: Technical 8+ years of experience and at least 2 years of experience in leading support team. Mandatory: CA Clarity PPM (v16.1.0 and above), Oracle, PL SQL, Jaspersoft Reporting, REST API. Strong experience in development and deployment of Clarity PPM solutions including workflows, portlets, reports, and Clarity v16.1.0 - Base Configuration & Advanced Configuration. Excellent troubleshooting skills and techniques, Software lifecycle, Strong understanding of database concepts (Oracle, generic SQL). Good communication, both verbal and written, with a high level of confidence. You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSBC Software Development India

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